Privacy

Privacy Policy

Last Updated: February 19, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking at our website.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a booking or attempt to make a booking through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We also collect specific rental data such as height, weight, and ability level to ensure your equipment is fitted safely.

2. How We Use Your Information

We use the Booking Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for equipment staging, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Analytics and Third-Party Tracking

We use Google Analytics to help us understand how our customers use the Site. This helps us improve our equipment selection and user experience. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Rental fitting data (height/weight/ability) is retained only as long as necessary to provide safe equipment service.

5. Security

We take reasonable precuations and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Payment information is encrypted using secure socket layer technology (SSL).

6. Your Rights

If you are a resident of certain jurisdictions, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at bookings@bluegum.au or by mail using the details provided below:

Blue Gum Ski Rentals
Thredbo Village, NSW, Australia